Jenny – An AI agent that answers WhatsApp customers

Jenny replies to WhatsApp customers by herself, gives prices, books apartments and cars, and hands hard cases to the owner.

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Private deployment

A WhatsApp chat with Jenny; the customer's voice note appears as text.

Overview

Jenny is an AI agent for a business in Dubai that rents furnished apartments and luxury cars. She chats with customers on WhatsApp in their own language, and she understands voice notes too. The owner follows every chat from a web dashboard and can take over at any time.

The challenge

What was not working

The business is run by one owner, who had to answer every WhatsApp message alone. Customers write in Arabic, English and other languages, and ask about prices, free dates and bookings. An AI helper that might guess a wrong price could not be trusted.

The solution

What I built

Jenny reads each message, finds the right facts and replies. She has 14 tools, such as checking free dates, giving a quote and confirming a booking. Prices come from fixed rules in the code, not from the AI, and every number in a reply is checked against real data. Complaints and requests for a person go to the owner, and Jenny steps back when the owner takes over. The dashboard shows the inbox, leads, bookings, a calendar and what Jenny knows, and it updates live.

Mobile app